Fruitful Connection : Sell The Experience

This professional program for Council of Corks focuses on the psychological dynamics between servers and guests to drive personalized wine sales. Participants will learn to identify specific customer archetypes and apply emotional intelligence to tailor recommendations within upscale dining environments. The curriculum provides practical strategies for bridging conflicting wine preferences, building genuine rapport, and managing complex table scenarios. By focusing on the emotional relationship rather than just technical specs, staff can enhance the guest experience and improve high-value sales results.